At BITNPRO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure you have a positive shopping experience. Please read our return policy below.

Eligibility for Returns

• Time Frame: Returns must be initiated within 30 days of the delivery date.

• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

• Receipt: A proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items

• Custom or personalized T-shirts.

• Clearance items marked as final sale.

• Gift cards.

Return Process

• Initiate Return: Contact our customer service team at info@bitnpro.org to initiate the return process. Please provide your order number and reason for the return.

• Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions.

• Shipping: Package the T-shirt securely and include the RA number inside the package. Ship the item to the address provided in the return authorization instructions. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds

• Processing Time: Once we receive your return, it will be inspected to ensure it meets our return policy criteria. Refunds will be processed within 7-10 business days after the return is received.

• Method of Refund: Refunds will be issued to the original method of payment. If you paid with a gift card, a new gift card will be issued for the refunded amount.

• Restocking Fee: There is no restocking fee for returned items.

Exchanges

If you need to exchange your T-shirt for a different size or color, please contact our customer service team. We will provide instructions for the exchange process. Exchanges are subject to stock availability.

Damaged or Defective Items

If you receive a damaged or defective T-shirt, please contact our customer service team immediately. We will provide a replacement or refund at no additional cost.